Terms & Conditions

1) Once a purchase is made, the customer will get a confirmation mail and call from the brand.
And once the order is confirmed, it will be processed further for production.
2) Customers with prepaid orders can only cancel the order within 24 hours of placing it for the refund.
If cancelled after,we won't be able to cancel the order , as all the products are strictly made on order basis.

3)Once the product passed all the quality checks and dispatched , customers will be notified via an email and call.
4) Again the customer will be notified once the product is handovered to logistics with tracking details.
5) Once the product is delivered, the customer is eligible for size exchange but it needs to be
informed within 3 days of receiving the product.
After 3 days we won't be able to process the size exchange.
6) In case of size exchange, the customer needs to mail us on support@calmna.com
7) Customer can send the product back to our warehouse and once we receive it we will give a follow up call to
the customer.
8) It will be charged INR 199 , if the customer wants us to generate the reverse pickup for the product.
9)We strictly do not provide the refund once the purchase has been made, as Calmna is a startup
 and it doesn't give us the feasibility to provide a refund as all the products are made on order basis.
10) We certainly take 5-7 business days to ship the product from the date of order placed if the product is avaliable in the stock

Otherwise it can take 15-20 working days to ship the order (we cant cancel it or refund it once the order is shipped)
 This timeline may vary upon the natural circumstances, if the situations are beyond our control.